Matchbook were initially a betting exchange formed for American punters founded in 2004. However, in 2012 they took the plunge and went global. They are based and licensed out of Alderney and they now have a large customer base across the globe. They are aiming to challenge Betfair’s dominance of the sports betting exchange and we are going to review to what extent they rival the exchange giant.
This bookmaker also have an enticing Welcome bonus. Please have a read of our Matchbook Free Bets article.
The Matchbook website uses a grey and white theme with a relatively unique layout. There is a large centre column dedicated to major upcoming events. These are not necessarily events for that day. For example the current centre column is dedicated to this evening’s football games, the outright market for a golf tournament and some of the major races at Cheltenham festival held next week. To the right are of the centre column allows access to quick link markets such as the English Premier League whilst directly below this is the market for the next upcoming horse race in Britain or Ireland. Below this you will find the race meetings for that day.
At the bottom of the centre column you will find the opportunity to access some important areas of the site. This includes links to the live chat function, contact details, accepted payment methods, links to social media and all of the rules and regulations. If you are new to exchange betting their is also a ‘Getting Started’ guide.
There are six tabs across the top of the desktop site which are Casino, Live Casino, Promotions, Podcast, Insights and Apps. The left hand side column is where you will find an exhaustive list of the sports markets. The prioritised sports that are found at the top of the list are Horse Racing, Soccer, Greyhound Racing and Golf. Below this is the button to take yourself to Live Betting markets. These then load up in the centre column. You will then find the ‘All Sports’ button which will allow you to see all of the sports on offer at Matchbook. There are currently 18 areas on offer which includes Politics. There is also the option to access the Casino and Live Casino platforms from the left of the site
There is a thin right-hand side column which acts as a pop out. Here you can access you betslip which also includes your list of unmatched and matched bets. This pop out column also includes a settings section which allows you to change the odds format to US, Decimal, HK and Malay. You will also find the Live Chat and FAQ sections of the site in this area.
As a general observation of the website it is one of the most user-friendly sites we have experienced. All areas of the site are extremely easy to find and it is also extremely responsive.
As well as the desktop site Matchbook have apps that are downloadable to both Android and i-phone devices. Information on how to do this can be found on the apps tab at the top of the desktop site. Here you will find links to the ‘Play Store’ or ‘App Store depending on which device you will be using.
Our experience of using both the Android and i-phone Matchbook Apps are positive. All features are fully functional and and it is easy to view all areas through a mobile or tablet.
Whilst Matchbook are attempting to rival Betfair, one area they will have to improve on is with regards the amount of markets available. Whilst they have football and horse racing covered well (huge amounts of handicap markets on football matches) it is the other sports that are sometimes lacking. The amount of lower level tennis matches are do not comparare positively with their rivals.
However, the amount of American Sports available is extremely impressive and this is something they have become somewhat renound for.
In terms of odds this obviously fluctuates based on what people are willing to lay. The biggest point to note at Matchbook is the fact that they are only charging 1% commission. This compares extremely positively with Betfair who regularly charge 5%. This has a positive effect on the odds that you are getting. These odds are regularly higher than with your typical bookmaker and this is the nature of exchange betting. Outsiders are regularly at significantly bigger odds than with traditional bookmakers.
The live betting facility is not particularly informative and all you are provided is the odds of the market. There is also no live streaming facility so you would hope that Matchbook will look to improve this feature in the future.
The level of Customer Service at this bookmaker is second to none. They are available between the hours of 09:00-03:00 and can be contact via the following methods.
Email: [email protected]
Tel: +44 203 627 0646
There is also a ‘Live Chat’ option which is responded to instantly whilst there is also an extensive FAQ section which should be able to solve most issues.
Payment methods at Matchbook vary depending on country of residence. UK customers can deposit via Mastercard, Visa, Neteller, Skrill and Paysafecard. All deposits and withdrawals are free of charge.
There is little doubt the Matchbook are a force to be reckoned with. Huge odds, low commission and a great website are definite positives. Whilst the lack of live streaming and limited betting markets (horse racing and football aside) are slightly disappointing, we would expect that to improve soon. Betfair should watch out!